Terms of Service

Lightr.ai — Effective Date: March 12, 2026 · Last Updated: March 12, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Lightr.ai, Inc., a Delaware corporation (“Lightr.ai,” “we,” “us,” or “our”), governing your access to and use of the Lightr.ai platform and related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Data Processing Addendum, which are incorporated herein by reference. If you are agreeing to these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree to these Terms, you may not access or use the Service.

1. Definitions

  • “Account” means the account created by the Customer to access and use the Service.
  • “Authorized User” means any individual who is authorized by the Customer to use the Service under the Customer’s Account.
  • “Customer Content” means any data, text, messages, images, or other materials that the Customer or its Authorized Users upload, submit, transmit, or make available through the Service, including data retrieved from Connected Platforms on the Customer’s behalf.
  • “Connected Platform” means any third-party social media or messaging platform (including LinkedIn, Facebook, Instagram, WhatsApp Business, X, TikTok, YouTube, and Google) that the Customer connects to the Service via API integration or OAuth authorization.
  • “Documentation” means any user guides, help articles, API documentation, and other instructional materials made available by Lightr.ai in connection with the Service.
  • “Free Trial” means a time-limited period during which the Customer may use the Service at no charge, subject to the terms of Section 5.
  • “Subscription” means the Customer’s paid plan for the Service, as selected during registration or subsequently upgraded.

2. The Service

2.1 Description

Lightr.ai is a marketing automation platform that enables businesses to manage social media presence, automate messaging workflows, and generate AI-powered suggested replies across Connected Platforms. The Service may include features such as:

  • Connecting to and retrieving data from Connected Platforms via authorized API integrations.
  • Analyzing incoming messages to generate AI-powered suggested replies.
  • Executing automated marketing campaigns and outreach sequences.
  • Providing campaign performance analytics and reporting.

2.2 AI-Generated Content

The Service uses artificial intelligence to analyze messages and generate suggested replies. AI-generated suggestions are provided for the Customer’s review and are not sent automatically unless the Customer explicitly configures automated sending. Lightr.ai does not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content. The Customer is solely responsible for reviewing, editing, and approving all content before it is sent to third parties.

2.3 Connected Platforms

The Service requires the Customer to authorize connections to one or more Connected Platforms. By connecting a platform, the Customer authorizes Lightr.ai to access and process data from that platform in accordance with the permissions granted during the OAuth authorization flow, these Terms, and the Privacy Policy.

The Customer acknowledges that Connected Platforms are operated by third parties and that Lightr.ai does not control their availability, functionality, terms of service, or API access policies. Changes by a Connected Platform (including API deprecation, rate limiting, or policy changes) may affect the availability or functionality of certain features of the Service. Lightr.ai shall not be liable for any such changes.

2.4 Service Availability

Lightr.ai will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, excluding scheduled maintenance and circumstances beyond our reasonable control. We do not guarantee uninterrupted or error-free operation of the Service. Scheduled maintenance windows will be communicated in advance where practicable.

3. Account Registration and Security

To use the Service, you must create an Account by providing accurate, current, and complete registration information. You agree to update your information promptly if it changes.

You are responsible for:

  • Maintaining the confidentiality of your Account credentials.
  • All activities that occur under your Account, whether or not authorized by you.
  • Ensuring that all Authorized Users comply with these Terms.
  • Promptly notifying Lightr.ai at legal@lightr.ai if you suspect unauthorized access to your Account.

Lightr.ai reserves the right to suspend or terminate any Account that we reasonably believe has been compromised or is being used in violation of these Terms.

4. Acceptable Use

4.1 General Obligations

You agree to use the Service only for lawful purposes and in accordance with these Terms, the Documentation, and all applicable laws and regulations, including anti-spam laws (such as CAN-SPAM, GDPR, and PECR) and the terms of service of each Connected Platform.

4.2 Prohibited Conduct

You shall not, and shall not permit any Authorized User or third party to:

  • Use the Service to send unsolicited messages, spam, or communications in violation of applicable law or Connected Platform policies.
  • Use the Service to harass, abuse, threaten, or intimidate any person.
  • Use the Service to distribute malware, phishing content, or other harmful materials.
  • Access or attempt to access data belonging to other Lightr.ai customers.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Use the Service to build a competing product or service, or to benchmark the Service for competitive purposes.
  • Exceed any rate limits, usage quotas, or technical restrictions imposed by the Service or by Connected Platforms.
  • Circumvent or attempt to circumvent any security measures, access controls, or authentication mechanisms.
  • Sublicense, resell, rent, lease, or otherwise make the Service available to any third party without Lightr.ai’s prior written consent.
  • Use the Service in connection with any activity that violates the rights of any third party, including intellectual property rights or privacy rights.

4.3 Enforcement

Lightr.ai reserves the right to investigate any suspected violation of this Section 4 and to suspend or terminate access to the Service if a violation is confirmed. We may also report violations to law enforcement where appropriate.

5. Free Trial

Lightr.ai may offer a Free Trial for a limited period, as specified at the time of registration. During the Free Trial:

  • The Service is provided “as is” with no warranty or service level commitment.
  • Lightr.ai may limit certain features or usage volumes at its sole discretion.
  • Lightr.ai may terminate the Free Trial at any time, for any reason, with or without notice.

At the end of the Free Trial, access to the Service will be suspended unless you subscribe to a paid Subscription. Customer Content created during the Free Trial may be retained for 30 days following the end of the trial, after which it may be permanently deleted. We will provide reasonable notice before deletion where practicable.

6. Subscriptions and Payment

6.1 Subscription Plans

Paid access to the Service is available through Subscription plans as described on the Lightr.ai website or as agreed in a separate order form. The specific features, usage limits, and pricing for each plan are set out on our pricing page and may be updated from time to time.

6.2 Billing and Payment

Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected by the Customer). Payment is processed through our third-party payment processor (currently Stripe). By subscribing, you authorize Lightr.ai and its payment processor to charge the payment method on file for all applicable fees.

All fees are stated in US dollars unless otherwise specified. Fees are exclusive of all taxes, levies, and duties, which the Customer is responsible for paying (excluding taxes based on Lightr.ai’s net income).

6.3 Price Changes

Lightr.ai may modify Subscription pricing at any time. Price changes will take effect at the start of the next billing cycle following at least 30 days’ written notice (by email or in-app notification). If you do not agree to a price change, you may cancel your Subscription before the new pricing takes effect.

6.4 Cancellation and Refunds

You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods unless required by applicable law.

Upon cancellation, your access to paid features will continue until the end of the current billing period. After that, your Account will revert to a limited or read-only state. Customer Content will be retained for 60 days following cancellation, during which you may export your data. After 60 days, Customer Content may be permanently deleted.

6.5 Late Payments

If payment fails or is overdue, Lightr.ai may suspend access to the Service after providing at least 7 days’ written notice. We reserve the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by applicable law.

7. Intellectual Property

7.1 Lightr.ai IP

The Service, including all software, algorithms, machine learning models, user interface designs, trademarks, Documentation, and all related intellectual property rights, is and remains the exclusive property of Lightr.ai and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service as expressly provided herein.

7.2 Customer Content

The Customer retains all ownership rights in Customer Content. By using the Service, the Customer grants Lightr.ai a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and display Customer Content solely to the extent necessary to provide, maintain, and improve the Service.

Lightr.ai does not use Customer Content (including message content) to train machine learning models or for any purpose other than providing the Service to the Customer, unless the Customer provides explicit written consent.

7.3 Feedback

If you provide Lightr.ai with feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant Lightr.ai an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service or any other product or service without any obligation to you.

7.4 Aggregated and Anonymized Data

Lightr.ai may generate aggregated, anonymized, or de-identified data derived from the Customer’s use of the Service (“Aggregated Data”). Aggregated Data does not identify the Customer or any individual and may be used by Lightr.ai for any lawful purpose, including product improvement, benchmarking, and research.

8. Confidentiality

Each party (“Receiving Party”) agrees to hold in confidence all non-public information disclosed by the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential (“Confidential Information”).

Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the Receiving Party; (b) was rightfully in the Receiving Party’s possession before disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information.

The Receiving Party may disclose Confidential Information if required by law, regulation, or legal process, provided that the Receiving Party gives the Disclosing Party reasonable prior notice (where legally permitted) to allow the Disclosing Party to seek protective measures.

Confidentiality obligations under this Section survive for 3 years after termination of these Terms, except for trade secrets, which remain protected for as long as they qualify as trade secrets under applicable law.

9. Data Protection

The processing of personal data in connection with the Service is governed by the Lightr.ai Privacy Policy and the Data Processing Addendum, both of which are incorporated into these Terms by reference.

The Customer is responsible for ensuring that it has a lawful basis for collecting and transmitting personal data to Lightr.ai, and that it has provided all necessary notices and obtained all required consents from Data Subjects in accordance with applicable data protection laws.

To the extent that Lightr.ai processes personal data on behalf of the Customer, Lightr.ai acts as a data processor (or “service provider” under the CCPA) and will process such data solely in accordance with the Customer’s documented instructions as set out in the DPA.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIGHTR.AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, LIGHTR.AI DOES NOT WARRANT THAT:

  • The Service will meet your specific requirements or expectations.
  • The Service will be uninterrupted, timely, secure, or error-free.
  • AI-generated suggestions will be accurate, complete, appropriate, or effective for any particular purpose.
  • The results obtained through the Service will be accurate or reliable.
  • Any Connected Platform will remain available or compatible with the Service.

The Customer acknowledges that AI-generated content may contain errors, biases, or inappropriate suggestions, and that human review is essential before any AI-generated content is sent to third parties.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, WHETHER ARISING OUT OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF LIGHTR.AI ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE CUSTOMER TO LIGHTR.AI DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED US DOLLARS ($100).

11.3 Exceptions

The limitations in this Section 11 do not apply to: (a) either party’s breach of confidentiality obligations under Section 8; (b) either party’s indemnification obligations under Section 12; (c) the Customer’s breach of Section 4 (Acceptable Use) or Section 7 (Intellectual Property); or (d) liability that cannot be limited under applicable law.

12. Indemnification

12.1 Customer Indemnification

The Customer shall indemnify, defend, and hold harmless Lightr.ai and its officers, directors, employees, and agents from and against any third-party claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) arising out of or relating to:

  • The Customer’s use of the Service in violation of these Terms, applicable law, or the terms of any Connected Platform.
  • Customer Content, including any claim that Customer Content infringes or misappropriates any third-party intellectual property or privacy right.
  • The Customer’s failure to obtain required consents or provide required notices in connection with its use of the Service.
  • Any automated messages or campaigns sent through the Service that violate anti-spam laws or Connected Platform policies.

12.2 Lightr.ai Indemnification

Lightr.ai shall indemnify, defend, and hold harmless the Customer from and against any third-party claim that the Service (excluding Customer Content and third-party components) infringes any valid patent, copyright, or trademark of a third party. This obligation does not apply to the extent a claim arises from: (a) modification of the Service by the Customer; (b) combination of the Service with non-Lightr.ai products or services; (c) use of the Service in violation of these Terms; or (d) Customer Content.

12.3 Indemnification Procedure

The indemnified party shall: (a) promptly notify the indemnifying party in writing of any claim; (b) grant the indemnifying party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation at the indemnifying party’s expense. The indemnifying party shall not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party’s prior written consent.

13. Term and Termination

13.1 Term

These Terms are effective from the date you first access or use the Service and continue until terminated in accordance with this Section 13.

13.2 Termination by the Customer

The Customer may terminate these Terms at any time by canceling the Subscription (if applicable) and deleting the Account through the Account settings, or by contacting legal@lightr.ai.

13.3 Termination by Lightr.ai

Lightr.ai may terminate or suspend the Customer’s access to the Service:

  • Immediately, without notice, if the Customer materially breaches these Terms (including Section 4) and fails to cure the breach within 15 days of receiving written notice (or immediately if the breach is not capable of cure).
  • Upon 30 days’ written notice, for any reason or no reason (termination for convenience).
  • Immediately, if required by law, a Connected Platform, or a regulatory authority.

13.4 Effects of Termination

Upon termination for any reason:

  • The Customer’s right to access and use the Service ceases immediately (or at the end of the current billing period, in the case of termination for convenience by either party).
  • All outstanding fees become immediately due and payable.
  • Customer Content will be retained for 60 days, during which the Customer may export its data. After 60 days, Customer Content may be permanently deleted.
  • The Data Processing Addendum shall terminate in accordance with its own terms.
  • Sections 7 (Intellectual Property), 8 (Confidentiality), 10 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 14 (Dispute Resolution), and 15 (General Provisions) shall survive termination.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms (“Dispute”) informally by contacting the other party in writing and engaging in good faith negotiations for a period of at least 30 days.

14.2 Binding Arbitration

If a Dispute cannot be resolved informally within 30 days, it shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware (or remotely, at the mutual agreement of the parties). The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator shall have the authority to award any remedy that would be available in a court of competent jurisdiction, including injunctive relief and specific performance, but shall not have the authority to conduct class-wide arbitration or to award damages in excess of the limitations set forth in Section 11.

14.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER AND LIGHTR.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Notwithstanding the foregoing, either party may: (a) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights; or (b) bring a claim in small claims court if the claim qualifies for small claims jurisdiction in the Customer’s county of residence.

14.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. To the extent that a Dispute is not subject to arbitration under this Section, the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Addendum, and any applicable order form, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous oral or written agreements, representations, and understandings.

15.2 Amendments

Lightr.ai may modify these Terms at any time by posting the revised Terms on our website. Material changes will be notified to the Customer by email or in-app notification at least 30 days before they take effect. Continued use of the Service after the effective date of any modification constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you may export your data and terminate your Account before the changes take effect.

15.3 Assignment

The Customer may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Lightr.ai. Lightr.ai may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, upon notice to the Customer.

15.4 Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

15.5 Waiver

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that party’s right to enforce such provision or any other provision in the future.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent such failure or delay results from circumstances beyond the party’s reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, labor disputes, Internet or telecommunications failures, or Connected Platform outages.

15.7 Notices

Notices to Lightr.ai shall be sent to legal@lightr.ai. Notices to the Customer shall be sent to the email address associated with the Customer’s Account. Notices are deemed received upon delivery for email and upon posting for in-app notifications.

15.8 No Third-Party Beneficiaries

These Terms do not confer any rights or remedies on any person or entity other than the parties hereto, except as expressly provided in Section 12 (Indemnification).

15.9 Export Compliance

The Customer agrees to comply with all applicable export control and sanctions laws in its use of the Service. The Customer shall not use the Service in any country or jurisdiction subject to comprehensive US sanctions, or in violation of any applicable export restriction.

16. Contact

If you have questions about these Terms, please contact us at:

Lightr.ai, Inc.
Email: legal@lightr.ai
General inquiries: legal@lightr.ai
Address: 1111 South Governors Avenue #45445, Dover, DE 19904, United States